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QUALIFIED TRUST SERVICES

Legally compliant digital signatures (eIDAS) to drive forward the digitalization of your business processes.

CORPORATE TRUST SERVICES

Cryptography-based trust services
to protect your digital identities,
data and business secrets.

Qualified electronic signature products based on eIDAS - legally binding and secure.

API GUIDE

Upgrade your application with electronic signatures by primesign.





DOCUMENT SIGNING API

Signing of PDF documents. primesign handles document processing and adds a visual signature stamp.

HASH SIGNING API

Signing of hash values. Your application handles document processing and provides the document viewer.

CASH BOX API

RKSV-compliant JWS- or raw signatures for cash box receipts.





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primesign SUPPORT

Our offer regarding support & service.





CERTIFICATE REVOCATION

Suspicion of certificate misuse?





SERVICE STATUS

Up-to-date operational status of all primesign services.




PREMIUM SUPPORT PORTAL

Visit our Support Portal for customers with Service Level Agreement (Premium SLA or Standard SLA).

FAQ

Find your answers to frequently asked questions.





FAQ
BASIC SUPPORT

Support contact for general support requests.





primesign TRUST CENTER

All documents for our qualified trust services, certificate revocation list, root-/CA- certificates, etc.

RESOURCES

Fact sheets, product documentation and more.



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SIMPLE AS THAT

Sign instantly with primesign -
qualified signing made easy and ready-to-use in your application!

OUR STRENGTHS

Integrate primesign with your application.
YOUR BIG PLUS: all signature options offered by primesign can be used with just one API integration. Users either sign with their eID or a certificate from our online store.

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SIGN WITH
ELECTRONIC ID

Let your users sign instantly and without prior user registration with primesign using their German Identity Card or ID Austria and primesign one-time certificates.

With primesign you are prepared for the future: support for future eIDAS 2.0 wallets.

 
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ONLINE ONBOARDING

For all those who do not have an eID: Register quickly & from anywhere via video. Buy registration codes in the online store and get started immediately (24/7).

Can be issued and used worldwide : users from 169 countries.

 
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FLEXIBLE BILLING

We offer both usage-based billing (monthly) and flat rates. You can resell our transactions (re-selling) or we can bill your (corporate) customers directly via primesign ENTERPRISE ACCOUNTs .

 
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QUALIFIED TRUST

primesign signatures are qualified and eIDAS-compliant. We are on the EU trusted list, so all signatures are automatically trustworthy in Adobe Acrobat Reader and other applications.

 
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LONG-TERM VERIFIABLE

Signed PDF documents are legally valid and verifiable in the long term. PDF documents comply with the PAdES standard and are LTV-enabled. Support for time stamps and ETSI TS 103 172 V2.2.2.2 Level "LT".

 
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SLA, SUPPORT &
AVAILABILITY

99.8% guaranteed availability. Online and publicly accessible status page with overview of availability and upcoming maintenance windows. Premium support on request (24/7).

 

ONE-TIME SIGNATURES
FOR ONLINE CONTRACTING

Our offer for eIDAS Identity Providers: Let users sign immediately & qualified based on their verified identity using a one-time signature. primesign takes the back seat and you provide the user experience and visual representation for your customers.

PRICE OVERVIEW

Choose from the various options for integrating the primesign signature.

OEM Light

€ 1.900,- per year (excl. VAT)
Sign with eID
Qualified Signature according to eIDAS
PDF signature (PAdES)
LTV-enabled
Green check mark in Adobe Acrobat
Batch signature with 1 or more documents
1000 transactions per year included; monthly billing thereafter (starting with €1.20 per signature, scaled prices)
For persons without eID: primesign MOBILE BASIC VOUCHER codes for registration must be purchased additionally

Create PDF signatures with the public integration API of the primesign SIGNATURE SERVER. Ideal as a starting point for adding signatures in your application. primesign takes care of the PDF preparation and visual representation of the signature in the document.

Indicated price plus setup costs (one-time, time & material).

OEM Customized

on request
Sign with eID
Qualified Signature according to eIDAS
PDF signature (PAdES)
LTV-enabled
Green check mark in Adobe Acrobat
Qualified time stamps on request
Batch signature with 1 or more documents
PDF documents remain in-house
99,8% guaranteed uptime
Flexible billing models
For persons without eID: primesign MOBILE BASIC VOUCHER codes for registration must be purchased additionally

Contact us for an offer tailored to the needs of your application.

Many customers have already installed a primesign SIGNATURE SERVER as a central hub for signatures in their organization (on premise or as a managed service). As an OEM partner, create PDF signatures with the integration interface of the customer's very own primesign SIGNATURE SERVER. Ideal for applications that are operated in the customer's sphere.

Alternatively, we can also provide you as an OEM customer with your own primesign SIGNATURE SERVER.

 

OUR OFFER SUMMARIZED

Qualified signing with primesign - an overview of the benefits for you and your (enterprise) customers.

FREQUENTLY ASKED QUESTIONS

Why qualified signing?

+ Qualified signatures are legally equivalent to handwritten signatures throughout the EU and are therefore the first choice for signing contracts online.

+ primesign offers qualified certificates only to always ensure the highest level of legal certainty for customers.

+ Our credo: to make qualified signing as easy as possible!

I have customers in different countries. Do I need a separate TSP for each country?

+ There is no need to search for a local VDA in each country

+ eIDAS guarantees mutual recognition of qualified signatures and seals within EU/EEA countries

+ Reduce complexity and rely on primesign as your eIDAS TSP with international focus and worldwide availability

+ Available globally - users from 169 countries

Are documents signed with primesign classified as trustworthy in Adobe Acrobat and other tools?

+ primesign is eIDAS-compliant and is on the EU trusted list. Automatically trusted in Adobe Acrobat Reader and numerous other applications

+ EU Trusted List: https://eidas.ec.europa.eu/efda/tl-browser/

Can I also sign several documents in one step?

Yes, when using a primesign signing certificate or when using "Sign with eID" multiple documents can be signed in one single step, i.e. with just one signature authorization. Each of the uploaded documents gets signed.

My users already have national electronic identities (eIDs). Can these be used?

+ Use selected eIDs directly for signing via "Sign with eID"

+ Use selected eIDs with our onboarding as an alternative to video identification

+ Currently supported eIDs: German Identity Card, ID Austria/mobile phone signature

How does the registration for a primesign signing certificate work?

If you do not have a signing certificate yet, get your qualified primesign signing certificate issued promptly via remote identification such as video or eID (e.g. German Identity Card, ID Austria/mobile phone signature). The onboarding process can be started around the clock from home or the office and only takes a few minutes. Video identification is available daily from 07:00 to 22:00 (CET).

Alternatively, users with eID can also sign with their eID instantly and without registering ( "Sign with eID")

Hash signing or document signing - which is right for me?

+ With hash signing, your application handles the preparation of the PDF document, the preparation of the CMS signature, creation of the PDF signature and the visual display of the signature in the PDF. primesign only receives the hash value. More about our Hash Signing API.

+ With document signing, primesign is responsible for the creation of the PDF signature, the visual preparation of the signature (stamp) and to add all required LTV information. Additionally, primesign can also add a qualified timestamp on request. More about our Document Signing API.

Are transactions charged per signature or per document?

+ primesign allows to sign several documents in one step (batch signing).

+ Billing per signature transaction, regardless of whether 1 or 10 documents are signed in one step. 

 

I am an eIDAS-compliant identity provider and would like to offer my customers qualified signatures as part of the identification process.

+ primesign offers a service specifically tailored for eIDAS-compliant identity providers

+ Let users sign instantly & qualified based on the identity you have verified using primesign one-time signing

+ See One-Time-Signing for IdPs for more information

 

What SLA does primesign offer?

+ primesign guarantees an availability of 99.8% for the primesign signature (primesign REMOTE SIGNATURE and "Sign with eID").

If something does happen. Who can I contact if I have a problem? What support contracts does primesign offer?

+ Register at https://status.prime-sign.com to receive automatic notifications about maintenance windows and updates.

+ Premium support contract (24/7) available.

+ Contact for customers with a Premium Support contract: premiumsupport.cryptas.com

+ Alternatively: basicsupport@cryptas.com

 

Data protection is very important to me. What do I need to consider when using primesign signatures?

+ When using hash signing, documents always remain with your application. primesign only receives the hash values and cannot draw any conclusions about the content of the documents.

+ Identity data required for issuing certificates is always stored securely in our infrastructure in certified data centers in Austria. Data storage for 30 years+ to allow for long-term verifiability.

Does primesign also offer qualified timestamps? When using Document Signing, eIDAS-compliant qualified time stamps can be added to the PDF document on request.
What standards does primesign meet with its signatures?

+ primesign is eIDAS-compliant

+ PDF signatures created by primesign are PAdES compliant and LTV-enabled.

+ Support for timestamps and ETSI TS 103 172 V2.2.2.2 Level "LT".