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QUALIFIED TRUST SERVICES

Legally compliant digital signatures (eIDAS) to drive forward the digitalization of your business processes.

CORPORATE TRUST SERVICES

Cryptography-based trust services
to protect your digital identities,
data and business secrets.

Qualified electronic signature products based on eIDAS - legally binding and secure.

API GUIDE

Upgrade your application with electronic signatures by primesign.





DOCUMENT SIGNING API

Signing of PDF documents. primesign handles document processing and adds a visual signature stamp.

HASH SIGNING API

Signing of hash values. Your application handles document processing and provides the document viewer.

CASH BOX API

RKSV-compliant JWS- or raw signatures for cash box receipts.





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primesign SUPPORT

Our offer regarding support & service.





CERTIFICATE REVOCATION

Suspicion of certificate misuse?





SERVICE STATUS

Up-to-date operational status of all primesign services.




PREMIUM SUPPORT PORTAL

Visit our Support Portal for customers with Service Level Agreement (Premium SLA or Standard SLA).

FAQ

Find your answers to frequently asked questions.





FAQ
BASIC SUPPORT

Support contact for general support requests.





primesign TRUST CENTER

All documents for our qualified trust services, certificate revocation list, root-/CA- certificates, etc.

RESOURCES

Fact sheets, product documentation and more.



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REVOCATION & SUSPENSION

With the revocation service, PrimeSign GmbH ensures that primesign certificates can be suspended or revoked quickly and easily at any time. This prevents misuse of the certificate.

SUSPENSION

A suspension can be lifted within 10 days.

The following reasons, among others, require a certificate to be suspended:

  • in the event of suspected loss or theft of the private key (e.g. the smartcard)
  • if the signature medium (e.g. smartcard) is suspected to be defective
  • if there is a suspicion that the private key has been compromised or misused

Suspension must be obtained by the signatory, but can also be initiated by the trust service itself if it becomes aware of a compelling reason for suspension.

REVOCATION

The revocation of a certificate is final.

The following reasons, among others, require a certificate to be revoked:

  • Loss or theft of the private key (e.g. the smartcard)
  • Your smartcard is defective and can no longer be used to create signatures
  • Compromise of the private key
  • Information in the certificate is no longer correct
  • Misuse by certificate holder or third parties
  • Violation of the applicable terms of use by the certificate holder
  • Termination of the contractual relationship
  • PrimeSign GmbH becomes aware of the death of the certificate holder
  • Loss of the cell phone that was used to initiate PrimeSign signatures

The revocation must be obtained by the signatory, but can also be initiated by the trust service itself if it becomes aware of a compelling reason for revocation.

SUSPENSION IN SELF-MANAGEMENT

A certificate can be suspended by the signatory in Self-Management.

For the suspension you need:

  • Knowledge of the VOUCHER CODE ( CODE that was used for registration), or
  • the revocation password defined during registration, if applicable.

REVOCATION SERVICE

TELEPHONE REVOCATION SERVICE (FOR EMERGENCIES)

Certificates can be revoked by telephone. Depending on the type of registration (issuance of the certificate), you need:

  • Knowledge of the VOUCHER CODE (CODE that was used for registration), or
  • the revocation password defined during registration, if applicable.

Revocation by telephone is possible Monday to Sunday, from 0:00h to 24:00h, under the revocation emergency number:

+43 1 35553 888

This number is exclusively for revocations (emergencies). Otherwise, please contact us during our business hours.

OTHER TYPES OF REVOCATION/SUSPENSION

If the VOUCHER CODE is no longer known or you have other concerns regarding revocation/suspension, you can contact us during our business hours (working days).

Our contact details:

  • Phone: +43 316 25 830
  • E-mail: revocation@prime-sign.com
  • In person:
    PrimeSign GmbH, Wielandgasse 2, A-8010 Graz or
    CRYPTAS it Security GmbH, Franzosengraben 8/4.OG, A-1030 Vienna

Our business hours (weekdays) :

  • Monday to Thursday from 09 am to 5 pm
  • Friday from 09 am to 1 pm

FURTHER INFORMATION ON REVOCATION / SUSPENSION

The certificate numbers of revoked or suspended certificates are saved in the revocation database by PrimeSign GmbH. This revocation information signed by PrimeSign GmbH is continuously updated, so that the status of a certificate can be checked at any time (https://tc.prime-sign.com).

Do you still have questions or need more information?